Saturday, March 22, 2008

Dear Hewlett Packard

I'm afraid you have finally lost me as a customer, as well as my not-inconsiderable referral business.

When the smallest install package for a printer is 70 freaking megabytes, and worse yet takes 30 freaking minutes and answering a half-dozen prompts, you have gotten too big for your britches.

All I want to do is print, for crying out loud. I don't want to launch the Space Shuttle.

Let me offer some advice:

Consumers like simple.

You know what they like even better than simple? Fast.

You have gone completely off the rails with your huge installs, and I, for one, and completely sick of it and I'm not going to take it any more.

Lexmark is right out too, as that is the only printer I've owned that drove me to commit violence on a poor piece of technology. My Lexmark met a terrible end.




Nicole said...

You tell 'em Tim!

Tim said...

Yeah! Grrrr!